If you change your mind or unhappy with the product, we can issue you a refund if the product is returned within 14 days from the product delivery on Full Packs* only and not Part Packs*. Please ensure the product is returned in its original packaging, unused and in a saleable condition. You will receive a refund only on Product and not on the Delivery Costs* (usually from £50.00 per pallet depending on your location) incurred – for delivering the original item and collecting it back from you. Once the product has been returned, they will be inspected internally and refunds will be processed accordingly.
We charge a restocking fee of 20% on the actual product plus initial delivery and return price for delivery as it is done by a 3rd party hauliers if we have arranged it . Whilst we take every care to deliver a top quality product, there might be damages and breakages because of the nature of product in transit. We may be able to offer replacements if its more than 10% and notified on the delivery notes signed by you during the delivery or partial refunds depending on individual case.
Full Packs* - Full Packs unopened, brand new in original salable condition.
Part Packs* - Custom Packs are exclusive orders made for yourselves, exclusively custom packed, usually 5 m2, 10 m2, 15 m2 packs listed on website are all split packs - please check before ordering if you're not sure.
Delivery Costs* – The delivery cost is always incorporated in the total price of the product and advertised as free delivery. Kindly check the individual price breakdown if you are not sure while placing the order.