Returns Policy

If you change your mind or are unhappy with the product, you can return the product for a refund* if you notify us in writing within 14 days from the delivery date. We accept returns on full packs* only and not the part packs*. You will have further 14 days to return it back to our warehouse after you have notified us. If any items are missing at the time of return, the value will be deducted from the refund.

*You will receive a refund only on the product cost and not on the delivery costs* incorporated in the price (starting from £65.00 per pallet depending on your location) or the returning costs if you wish for us to organize the return ( starting from £75 per pallet depending on your location). There is a 20% restocking charge from the product price paid deducted at the time of return. Any express delivery charges, postcode premium charges, or split pack charges will be deducted from the refund.

Whilst we take every care to deliver the highest-quality product, there can be breakages in transit because of the nature of the product. We may be able to offer replacements if it's more than 10% of your total order. Please make sure you notify the driver of any damage at the time of the delivery and ask him/her to make a note on the paperwork. If you decide to refuse the delivery you are accepting all the above charges if the product is returned back to us. We advise you to contact us at the time when the driver is on-site to seek advice before you do so.

*Full Pack - The largest pack size shown on the website for the listed product. Unopened, sealed pallet in original packaging.

*Split Pack -  Any pallet which is not a full pack. The split packs are exclusive orders made at your request, these usually are, for example, 5m2, 8m2, 10m2, 12m2 and 15 m2 packs. 

*Delivery Costs – The delivery cost is always incorporated in the product price and advertised as free delivery unless specified for collection only. Please contact us for the individual price breakdown if you are not sure while placing the order.

Artificial Grass Products

The returns policy does NOT apply to artificial grass products as artificial grass is cut-to-order (custom made to requirements, T's & C's Apply). If you need assistance before placing an order, please contact our dedicated product specialist team.

Garden Decking Products

The returns policy does NOT apply to Garden Decking products due to the nature of the product. (custom made to requirements, T's & C's Apply). If you need assistance before placing an order, please contact our dedicated product specialist team.