Terms and Conditions of Use

1. Definitions

• “We” means Paving Stones Direct UK Limited registered under number 09299360.
• “Customer” means the person specified in the Order Acknowledgement as purchaser of the Goods from us.
• “Goods” means the products you are ordering from our website / brochure.
• “Writing” means in writing and sent to our registered office and does not include email.
• “Registered Office” means Paving Stones Direct UK Ltd, 4 Turner Drive, Worksop, Nottinghamshire, S81 7AE.
• “Acceptance” an email / form sent to you at the email / postal address you provide in your order form or verbal acceptance by telephone.
• “Custom made” means any pallet that’s made to bespoke meterage / pieces that are less than the full pallet.

2. The contract between us

• 2.1. Our website and brochures are only intended for use by people resident in the UK and delivery of Goods is only available to the UK mainland. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us will be subject to correction without any liability on our part.
• 2.2. We must receive payment of the whole of the price for the Goods and delivery before your order can be accepted. When payment has been received, we will confirm that your order has been accepted by providing the Acceptance. The Acceptance brings into existence a legally binding contract between us.
• 2.3. By placing an order for the Goods, you are warrant that you;

           a) Are legally capable of entering into a contract

           b) Are at least 18 years old

           c) Are resident in the UK d) Accept these conditions

• 2.4. When providing any advice to you on the suitability of any Goods for your requirements we are relying upon the information you provide. You must ensure that all information is accurate including any applicable design, drawing or specification and you must give us any necessary information relating to the Goods within enough time to allow us to comply with these Terms
• 2.5. If Goods are to be manufactured or any process is to be applied to the Goods by us in accordance with a specification submitted by you, you will indemnify us against all loss, damages cost, costs expenses awarded against or incurred by us in connection with or paid or agreed to be paid by us in settlement of any claim for infringement of any patent, copyright, design, trademark or other industrial or intellectual property rights of any person which results from our use of your specification.
• 2.6. Any variation to these Terms must be in Writing and signed by one of our Directors.
• 2.7. We reserve the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements or, where the Goods are to be supplied to your specification, which do not materially affect their quality or performance.

3. Price

• 3.1. The price payable for the Goods are as set out in our website / current price list.
• 3.2. You will be required to pay extra for delivery, and it may not be possible for us to deliver to some locations. Our delivery charges are specifically quoted on each order.
• 3.3. Payment by credit card will not be effective until we are in receipt of cleared funds.
• 3.4. We reserve the right to increase the price of the Goods by giving notice to you prior to delivery to cover;

           a) Any increase in our costs which are beyond our control, including, without limitation, foreign exchange fluctuation, significant increase in the costs of labour, materials, or other costs of manufacture

           b) Any change in delivery dates, quantities or specification of the Goods which are requested by you

           c) Any delay caused by your failure to give adequate information or instructions If you do not wish to pay the higher price, you may cancel your order and we will refund any payments made by you.

4. Right for you to cancel your contract

• 4.1. You may cancel your contract with us for the Goods at any time up to the end of the 7th working day from the date you receive the Goods. You do not need to give us any reason for cancelling nor will you have to pay any penalty.
• 4.2. You cannot cancel your contract if the Goods have been custom made to your requirements.
• 4.3. To cancel your contract, you must notify us in Writing at our Registered Office giving details of the Goods and (where appropriate) their delivery.
• 4.4. If you have received the Goods before or after you cancel, then you must not unpack the Goods received by you and you must arrange for delivery of the Goods back to us at our Registered Office at your own cost and risk as soon as possible. You must take reasonable care to ensure the Goods are not damaged in the meantime or in transit. If the Goods are damaged (or have been modified) by you or are damaged in transit in a way you could have foreseen (such as not using similar packaging as sent to you), we will assess the damage caused and if some or all of the Goods are not in a saleable condition then those Goods will be rejected and a proportionate part of the refund withheld.
• 4.5. When you have notified us that you are cancelling, any sum debited to us from your credit card will be re-credited to your account, less delivery charges and 20% restocking fees, as soon as possible and in any event within 30 days of your order provided that the Goods are returned by you and received by us in the condition they were in when delivered to you. If you do not return the Goods, we shall be entitled not to make any refund of the payment for the Goods made by you.

5. Cancelation by us

• 5.1. We reserve the right to cancel the contract between us if;

           a) We have insufficient stock to deliver the Goods

           b) Delivery challenges (e.g., inability to secure a suitable courier).

           c) We do not deliver to your area

           d) The Goods were listed at an incorrect price

           e) Payment processing issues.

           f) Fraud prevention or suspected unauthorized transactions.

• 5.2. If we cancel your contract, we will notify you by email or the postal address provided and will re-credit to your account any sum deducted by us as soon as possible but in any event within 30 days of your order. We will not be obliged to pay any additional compensation for disappointment suffered.

6. Delivery of Goods to you

• 6.1. We will deliver the Goods to the address you give us for delivery at the time you make your order. You must supply us with all the information we reasonably require enabling us to determine whether we will be able to deliver the Goods and the most appropriate method. If delivery is unsuccessful due to;

           a) An inaccurate or incomplete delivery address

           b) No one being present to accept delivery

           c) Inaccessibility

           d) Unsuitable or unsafe premises

          Then you will be charged additional delivery charges for every attempted redelivery (up to a maximum of three delivery attempts at our sole discretion).

• 6.2. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of Acceptance. However, time shall not be of the essence unless expressly agreed by us in writing.
• 6.3. Delivery of the Goods will take place when the Goods have been offloaded at the nearest accessible point to the delivery address which is available, which may be your driveway or the kerbside.
• 6.4. If Goods are to be deposited other than your private residence, we will deliver the Goods as near as possible as is safe and the public highway permits. You will be responsible for complying with all regulations, permits and charges and for all steps which need to be taken for the protection of persons or property. You will reimburse us for all reasonable losses, damages, costs and expenses we may incur as a result of such delivery, whether on the public highway or elsewhere. We will only be liable for all losses caused by our own negligence.
• 6.5. We will only enter your private residence if we are given specific authority. When invited we accept no liability for damage caused to that property by our delivery drivers (whether directly employed by us or by a third party) unless caused by our own negligence.
• 6.6. The delivery price quoted includes delivery on weekdays and during normal working hours. An additional charge may be made, if we agree at your request, to deliver outside normal working hours or on Saturdays / Bank holidays. AM / PM or Timed delivery service might be available for additional charge.
• 6.7. If you keep our delivery vehicle waiting for an unreasonable time or the delivery driver is obliged to return without completing delivery, or if due to the nature of the Goods we have to provide additional staff to unload the Goods, a reasonable additional charge will be made reflecting the extra service provided.
• 6.8. We will not be liable for any death or personal injury to you or anyone under your control during unloading, that was not caused by negligence or by a breach of our statutory duty.
• 6.9. You are responsible for checking the Goods at the time of delivery and the Goods must not be affixed to any land or buildings prior to inspection. If you are not satisfied with the Goods, or if they do not conform to your order or, if they are damaged or faulty or, if they are not satisfactory quality or are otherwise defective, you should reject the Goods on delivery. However, only after contacting our office via telephone to inform us of your intentions.

7. Risk and Ownership

• 7.1 The risk of loss or damage to the Goods transfers to you upon their delivery to your specified location. You shall be responsible for adequately insuring the Goods from the point of delivery. If you postpone a delivery, our liability, apart from damages resulting from our negligence, ends on the originally agreed delivery date.

• 7.2 We retain ownership of the Goods until you have fully paid the price and settled any outstanding debts between you and us, regardless of whether these debts relate to this contract or other interactions.

• 7.3 Until ownership is transferred to you, you are required to:
• a) Hold the Goods on a trust basis for us.
• b) Store the Goods separately from other items in a way that keeps them identifiable as our Goods.
• c) Avoid installing the Goods onto any land or buildings in a manner that would make their removal cause significant damage to the land or building.
• d) Maintain the Goods in their original condition, subject to normal wear and tear, and not dispose of, part with possession of, or alter the Goods.

• 7.4 Acceptance of the Goods can occur in several ways, including but not limited to:
• a) Explicitly informing us of your acceptance.
• b) Modifying or customising the Goods in any manner.
• c) Installing the Goods onto any land or buildings.
• d) Retaining the Goods for longer than a reasonable time without notifying us of your intent to reject them.

• 7.5 If you breach any provision of these terms and conditions and fail to remedy the breach within a reasonable period after receiving notice from us, we have the right to retake possession of the Goods (to the extent allowed by law) and you grant us unrestricted access to your premises to retrieve the Goods.

8. Liability

• 8.1. If the Goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you;

           a) Unless you notify us in Writing at our Registered Office within 5 working days of delivery

           b) If you have affixed the Goods to any land or buildings

           c) If the defect or fault was brought to your attention on or before the time of sale

           d) If you inspected the Goods on or before the time of delivery and the defect or fault was or should have been readily noticeable

           e) If the defect arises from your wilful actions, negligence, abnormal working conditions, misuse, alteration or repair of the Goods, failure to follow instructions relevant to the Goods or storage of the Goods in unsuitable conditions

           f) If the defect is a result of fair wear and tear

• 8.2. If you notify a problem under this condition, our obligation will be at our option;

           a) To make good any shortage or non-delivery

           b) To repair or replace any Goods that are damaged or defective

           c) To make a reduction in the defective Goods

           d) To refund to you the amount paid for the Goods in whatever way we choose (unless you have accepted the Goods)

• 8.3. For the avoidance of doubt, we will be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instructions (whether oral or in writing), misuse or alternation or repair of the Goods without our approval.
• 8.4. The Goods are produced from natural materials and there may be significant colour and texture differences in Goods in the same range or order. Samples are provided as an indication of colour and texture only. We recommend viewing several samples to appreciate the variance in colour and texture. We will not accept any returns or make refunds due to such variances.
• 8.5. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profit, business or goodwill) howsoever arising and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount for the Goods in question under clause 7.4.d. above.
• 8.6. You must observe and comply with all applicable regulations and legislations relating to purchase of goods from our website / brochure
• 8.7. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

9. Summary of Delivery & Returns

Deliveries are made by 3rd party Hauliers / Couriers in a Wagon using a tail lift and manual pump truck on “Kerbside Drop Service only”. If your property has loose gravel chipping, soft ground, or is on an elevated surface and the pump truck is unable to pass it, the Goods will be left at the nearest suitable area. If your driveway is accessible by the wagon, the product may be offloaded onto your drive with your permission. This will be done solely on your agreement. Any other service offered is strictly between the customer and the Haulier / Courier and is not part of contract between us and you. We accept no liability whatsoever for any arrangements made between you and the Haulier / Courier. Customers are required to be at the property for delivery on the nominated delivery days to sign for the Goods. It is essential that you inspect the products on delivery by removing the plastic wrapping carefully to check for any damages on receiving. Every effort is taken to deliver goods in a perfect condition, and it is unlikely that you may receive faulty / damaged product but please contact us immediately, preferably while driver is still there, if that is the case. It is buyer’s responsibility to inform us of any access problems before placing an order. If no one is at the property, to sign for delivery, or property is inaccessible, re-delivery charges will be applied. In the unlikely scenario you should wish to return your order we are happy to accept the return provided the product is in its original packaging and still in sold condition. The customer is responsible for arranging the return at their cost and ensuring that the product is packed appropriately for transit. We can only accept return of full packs. There will be a 20% restocking charge for returns. Transport costs will be deducted from the refund amount as it is 3rd party Haulier service. If product is returned via our Haulier, the cost will still have to be paid by the customer. Refunds for the Goods will be raised within 30 days upon receipt and inspection of the returned goods to our yard (Registered Office). Refund will be made back to the original payment method. We cannot accept returns of excess product or leftovers. We are not responsible for consequential loss because of the delay in receipt of Goods.

10. Collection & Collection Pricing

Some products on the Paving Stones Direct website will state 'Price listed on the website is collected price including VAT'. This means the advertised price for that product is the collection price. During the online checkout process, you may observe a section requesting a delivery address. It's important to clarify that this is a technical requirement of our website and does not imply a mandatory delivery service. Rest assured, if the product listing states 'Price listed on the website is collected price including VAT', it will be prepared for your personal pickup. You will receive a phone call from our sales agents confirming the date and time you will come to collect the product. 

For products that state 'Price listed on the website is collected price including VAT', the price listed on our website is comprehensive and inclusive of the applicable Value Added Tax (VAT) and does NOT include delivery. This price is specifically set for products that are priced for collection only and to be collected from our location.

If you require the delivery of a product that states 'Price listed on the website is collected price including VAT', then please call us on 0333 321 5091 to discuss possible delivery arrangements. If you have any questions, concerns, or require further details regarding the collection process or the pricing structure for products designated for collection, we encourage you to reach out to us. Our team is committed to providing assistance and ensuring a smooth and satisfactory collection experience for you.

10.1. Current Product ranges priced for collection only -

- Garden Decking*

- *Garden Decking is advertised on the website as collected price only. Total price for delivery will vary based on distance.

11. Notices

Unless otherwise expressly stated in these conditions, all notices from you to us must be in Writing and sent to our Registered Office. All notices from us to you will be displayed on our website, emailed to you or posted to your address provided.

12. Events beyond our control

We shall have no liability to you for any failure to deliver Goods or any delays in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitations, strikes, lock-outs and other industrial disputes. Breakdown of system or network access. Floods, fire, explosion or accident.

13. Invalidity

If any part of these conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

14. Usage and Precautions

• 14.1. The Goods require the use of protective footwear and gloves when handling. Manual handling of Goods may cause injury and should be avoided. Good lifting practices must always be adopted when handling the Goods.
• 14.2. Dust and flying fragments may be created when cutting the Goods and protective respiratory and eye protective equipment must be worn when cutting or handling the strapping and packaging. Care should be taken on releasing or removing the packaging to ensure items do not fall from the pack.
• 14.3. The Goods may be delivered with steel or plastic straps under tension or secure polythene wrapping. Appropriate hand and eye protection must be worn when cutting or handling the strapping and packaging. Slabs should be lifted from the top of the crate instead of breaking the sides of the crate to avoid risk of slabs falling out of the pallet and causing an injury.
• 14.4. The Goods and any packaging should be disposed of in accordance with local authority requirements for non-hazardous materials.

15. Data Protection

By placing your order, you allow us to use your personal details for the purpose of supplying the Goods (including passing your details on to our employees / agents). We may share your information within our Company network for purposes connected to or relating to the fulfilment of your order or for other internal accounting or compliance purposes. We will not use your details for any other purpose, without seeking your prior consent.

16. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract.

17. Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

18. Entire agreement

These conditions, together with our current website / brochure prices, delivery details and contract details and the Guarantee (if appropriate) set out the whole of our contract relating to the supply of the Goods to you by us. Nothing said by any salesperson on our behalf should be understood as a variation of these conditions or as an authorised representation about the nature or quality of any Goods offered for sales by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

19. Image Usage

Paving Stones Direct reserves and maintains the exclusive rights to capture, use, reproduce, and distribute any photographs, images, or representations created or derived from the use of our products. This includes, but is not limited to, any visual content generated from our products in any form, which may be utilized in various media platforms for promotional, marketing, or any other business-related purposes. By using our products, you agree to grant Paving Stones Direct an unrestricted, irrevocable license to use such images in accordance with our business needs.

20. Cookie Policy

Consent for Cookies

Paving Stones Direct (UK Ltd) values your privacy. We ask for your consent to use cookies when you visit our website, pavingstonesdirect.co.uk, in accordance with applicable legal requirements. You have the option to customize your cookie preferences, accept all cookies, or reject all non-essential cookies through our cookie management tool accessible via the grey button at the bottom left of the screen.

Types and Use of Cookies

We use persistent types of cookies to enhance your experience on our website. These cookies are categorized into two types:

• Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. Tools we use include GA4 and Bing analytics.
• Advertising Cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests. We use Facebook Pixel for these purposes.

Purpose of using cookies

• Improving User Experience: Cookies help us understand user behavior, such as the pages you visit and the links you click. This allows us to optimize the website interface and functionality to better suit your needs and preferences.

• Personalization: By recognizing returning users, cookies enable us to display personalized content and settings, such as remembering your information so you do not have to re-enter it each time you visit our site. This leads to a smoother, more convenient browsing experience.

• Advertising: We use cookies to collect information about your visits and interests to provide targeted advertising that is more relevant to you. This process involves understanding what content has been shown to you, how you interacted with it, and what actions you took. This helps us measure the effectiveness of our advertising campaigns and improve them.

• Analytics: Cookies help us measure how users interact with website content, which provides insights into user behavior and usage patterns. This data helps us improve the quality of our website and the services we offer. We use tools like GA4, Facebook Pixel, and Bing analytics for these purposes.

These cookies are essential for us to provide a full-featured and optimized website that meets the needs of our customers.

Managing Cookies

You can manage your cookie preferences at any time by accessing our cookie settings panel via the grey button on our website. Here, you can view the cookies currently used and adjust your preferences.

Data Usage and Sharing

The data collected by the cookies is used for improving user experience, personalization, advertising, and analytics. We do not share this data with third parties other than Google and Facebook, which support our advertising and analytics services.

International Data Transfers

The cookies used by our site may result in data being transferred to servers located outside the UK, as part of the services provided by Google and Facebook. We take appropriate measures to ensure that any data transferred complies with applicable data protection laws.

Cookie Duration

The cookies we use are designed to remain on your device for a period determined by their function, which typically extends beyond the current session.

Policy Updates

Our cookie policy is reviewed annually and updated as necessary. We recommend that you review our policy periodically to stay informed about how we use cookies.

Educating Our Users

Cookies are small text files used to store small amounts of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

21. Warranty Summaries

   - Porcelain -

   - Paving Stones Direct offers a 10-year warranty on their Porcelain Paving Products, subject to terms and conditions. The warranty covers new and unused products that have not been damaged or altered since delivery, as well as installed products that have not been damaged or altered since installation. However, the warranty does not cover any damage caused by weather, sub-soil or sub-base movement, or commercial use. Claims must be made by the contracted parties and the warranty is non-transferrable. To make a claim, customers must contact the customer service team and provide photographic evidence. If the issue is determined to be covered under the warranty, Paving Stones Direct will cover the cost of the replacement or assessment. If the issue is not covered under the warranty, the customer will be responsible for paying the assessment fees.

   - Natural Stone -

   - Paving Stones Direct offers a two-year warranty for natural stone products, covering products that have not undergone any additional damages or alterations after delivery and installation. The warranty covers natural stone products that have been used for a domestic driveway or patio, garden walls constructed with Paving Stones Direct materials as part of the driveway or patio project, and covers any faults with the product. The warranty does not cover natural stone variation or any damage caused by accidents, misuse, natural weathering, jointing/pointing, impact damage, power washing, commercial use, staining, movement, expansion or contraction of sub-soil or sub-base, or the application of any form of sealant or cleaning solutions (unless recommended by Paving Stones Direct in writing). If a customer makes a claim that meets the criteria, they can contact the customer service team for a replacement. However, if the issue is not covered under the warranty, the customer will be responsible for paying the assessment fees.

For the full terms and conditions of the warranties, please click this link - https://pavingstonesdirect.co.uk/content/24-product-warrantys

22. Status Disclosure

Paving Stones Direct UK Limited are authorised and regulated by the Financial Conduct Authority, our Firm Reference Number (FRN) is 988201. You can check this on the FCA Register by visiting register.fca.org.uk or calling the Financial Conduct Authority on 0300 500 8082. Paving Stones Direct UK Limited is a credit broker not a lender and works exclusively with Shermin Finance Limited (FRN 727594) for regulated products.

23. Paypal

Paypal is not available as a payment option across all products. For more information on this, please contact a member of the sales team.