Frequently Asked Questions

While we try to give all our customers free delivery, there are some locations that require an additional fee to enable delivery. Please check out our full delivery guide to check if you are eligible for free delivery.

We can split packs to match your precise measurements, we always recommend ordering a bit extra usually 10% to allow wastages and breakages. We do charge a Split Pack fee of £30.00.

We provide a standard laying guide with all our products which can be found on our website here. It can be emailed across if needed too.

We send out samples of all the products we sell. We charge £4.99 for postage of the sample. This will be refunded towards your order if you purchase from us later.

Delivery is subject to your chosen delivery type. Express delivery takes 1 to 2 working days after dispatch. Economy delivery takes 3 to 5 working days after dispatch. Orders are dispatched the next working day after placing the order.

Deliveries are done by third party hauliers between 8 am and 6 pm.

All deliveries are done by third party hauliers, using a tail-gate and pump-lift, it is a kerbside drop only.

All our deliveries are done by third party on an 18.5 tonne lorry, for narrow and tighter road we can request the deliveries to be made on smaller 7.5 tonne lorry which will cost £10.00 additional per pallet.

We offer a express/nominated day service with an AM/PM time slot request for an additional cost (call sales for AM/PM time slots). Please check the surcharge before placing the order.

No, our deliveries are on pallet truck using tail-gate and pump-lift assist and not craned vehicles.

We recommend someone is at the property to inspect the goods and sign for the delivery or we can ask the driver to leave them unsigned on kerbside with prior contact.

If the pallet is completely broken, please give us a call immediately and make sure you sign on the proof of delivery of the damage. Depending on the extent of damage, we will be able to send you a replacement pallet or offer partial refund if damage is minimal – this is purely case-wise.

We usually allow our customers to selects a future delivery date 6 days in advance of the current date. If you require a delivery data further into the future, please contact us and we will see check to see if we can cater to that request.

560 series is 5 size Pack, the sizes are 840×560, 560×560, 560×420, 560×280, 280×280, 600 Series is 4 Size Pack with 900x600, 600x600, 600x290 and 290x290. The quality and touch & feel of the stone is the same except for sizes.

Natural Stone comes naturally from earth in big blocks, a stone merchant splits it by using hammer and chisel. All the blocks that go in between 18-25 mm are sold as part of our Uncalibrated range, anything else that are really thick goes through a machine finish so the extra thickness is trimmed off and it’ll be nominal thickness of 22 mm with +/- 2mm making it easier for laying.

Sawn Edge is a Machine cut giving it nice straight edges for a very modern and contemporary look, Chisel Edge is hand dressed or a more natural looking patios.

The straight edge should always be to the top and the chamfered edge should always face the bottom. If you are not sure, please have a look at our dedicated laying guide.

The colour can never be guaranteed on Natural Stone. The photos are used only for Reference Purpose. The colour on the photos will depend on the time of day and weather conditions when it was captured, the colour of the jointing compound and even concrete base sometimes and also if a sealant is applied on it.

A Hi-AB Delivery could be arranged possibly at an extra price as deliveries are all done by 3^rd party company.

Cleaning should be done twice a year at least with Algae Cleaner. For more information, have a look at our Natural Stone cleaning products.

Natural Stone only needs pressure wash.

Sealing Natural Stone is completely customer’s preference. Sealing will minimise cleaning and protect the stone against weather conditions and dirt. Have a look at our sealer for more information.

We usually recommend 4-6 weeks after the stones has been laid if you want to seal it as the natural salts make their way out of the stone. Make sure it is applied dry weather condition.

The recommend gap is 15 mm or width of person’s finger when laying.

We recommend using a resin based Jointing Compound as it’s easier to lay and frost resistant. For more information, please have a look at our jointing compound options.